Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
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NBN are currently having an outage in the Marrickville area and your service is effected.
NBN has confirmed this incident is caused by a local power outage. The power distributor has advised of an ETR of 17:00 AEDT.
Sorry for the inconvenience.