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How to reach tech support?

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Level 2
Hi there, is there a technical support online chat where I could ask a question when my internet connection is down but there are no nbn outage announcements?
4 REPLIES 4
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Moderator

Hi Andrew

 

NBN are currently having an outage in the Marrickville area and your service is effected.

NBN has confirmed this incident is caused by a local power outage. The power distributor has advised of an ETR of 17:00 AEDT.

 

Sorry for the inconvenience.

 

Regards,

Peter

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Level 2
Hi @peter_k, thank you for the update, but can we get back to the original question? Is there an alternative way to reach TPG tech support, when phone call centre is not reachable or affected by heavy weather conditions, like today, for example?
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Moderator

Hi

 

This Community is an excellent way of getting support quickly as you have found.

 

Regards,

Peter