Welcome to TPG Community!
I've searched for your account using your Community details and was able to find a match.
I can see that this case is being handled by our Engineering team wherein they've raised this to NBN co as they've identified that the issue is with the network controlled by the NBN co.
I've chased this now with our Engineering team and they'll be updating you as soon as additional information becomes available.
I understand that you've spoke with one of our Engineers regarding this case.
I can see that you're now using a different modem.
Our engineering team will continue to monitor on your case and will contact you further.
Should you need further assistance, please let us know.
Welcome to the community!
I'd love to help and see what happened on your connection.
Kindly PM me your account details (Username/Customer ID or Contact number associated with the account).
I too have experienced the exact same problem tonight. It seems a new router was the solution for the OP, if this is the case please advise.
Thanks for sending me your details. I ran initial test and it shows a possible line issue causing the internet not to work.
I will arrange one of our Technicians call you tomorrow morning between 10-11AM for further test and investigation.
Let me know if you different preferred time and I'll have it rescheduled for you.
I've seen that our senior technician has tried to ring you on your mobile, but was unable to reach you.
They have scheduled another callback for you tomorrow to further assist with your concern.
Should you have a preferred callback time / alternate number, let me know so I can advise their team.
Hi @pollux83, we have sent you a private message with a detailed information regarding the concerns you have raised.
Please check your private messages and let us know if you need further assistance. Thank you.