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I am not getting advertised typical evening speed on nbn50

Level 1c

Hi TPG

 

I have been checking speedtest on my NBN50 plan since I signed up TPG at my address. Regardless of which time of the day - peak or offpeak, I am not getting anywhere near the advertised typical evening speed of 45.6Mbps on NBN50 plan.

 

I usually get around 20-25down/10-14up (Mbps) in the evening with an ethernet connection to the TPG supplied router. Sometimes the connection was 5-15Mbps download during the day. When I do the test, I make sure there is no other device is hogging the bandwidth.


Can you check please?

3 REPLIES 3
Moderator

Hi swezun,

 

Have you check the speed in wired or wireless?.

https://community.tpg.com.au/t5/Featured-Articles/Troubleshooting-a-Slow-Internet-Connection/ba-p/11...

 

Please advice

Moderator

If you are using wireless connection, make sure you dont have wireless interference

https://www.tpg.com.au/support/problems_connect_internet_fttb_bundle.php

Level 1c

Hi Luis

 

Thanks for getting back to me.

Yep, I have done the speed test using a wired ethernet cable (Cat 6e) connect between the router to my pc.

The speed was slow at 20-25Mbps during the day and only sometimes I can get 40Mbps.

 

The upload speed is also quite slow from 1-3Mbps.

 

Thanks.