Welcome to TPG Community!
We normally send the account username to the email address registered to the account.
We have located an account using your community details, but we'd like to make sure that we got the right one. Are you able to PM us your TPG customer ID, mobile number or home phone number linked to the account instead?
Please also PM us your best contact number and most convenient time to receive a call so we can have an account specialist contact you to address this concern.
To send a PM, please refer to this link: How do I private message (PM) in the community