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Very slow internet- bad wi fi

Level 1
Since we moved to TPG on a nbn plan we are not happy at all. The speed is ridiculously slow, wi fi modem (Huawei )that was provided by Tpg is bad, dropping very often and signal is very bad. Called Tpg many times but as always everything is fine. Customer service is very bad. Got upgraded from 25 mbps to 50 mbps and the speed is the same. Called customer service about that and the answer was we can move you back to 25mbps plan again. How arrogant.
Level 4

I am curious, where are you located, and what kind of NBN are you on, and what kind of download speeds are you getting?

I am connected to the NBN over HFC  at 12Mbps(HFC is not my first choice, although from what I have read, bandwdith on HFC can exceed gbps) and I have noticed download speeds exceeding 1Mbytes per second, which is very close to the theoretical 12Mbps. Overall I am very happy with my connection, my only concern being how adversely will the speed be affected when all the households in the neighbourhood connects to the HFC?!




Good day @jasenka1.


Welcome to TPG Community!


We were able to locate your account using your community details and have run some remote test with your NBN FTTN service. We are unable to detect any fault on the network and it seems that the speed is good.


There are ways to improve the WiFi connection at home. You may refer to this link.


We will arrange a call from our Senior technician to look into the speed issue. Please shoot me a private message of your preferred time and best number to be contacted.


Kind regards,