TPG Community

Ask, answer and talk about our products

NBN keep drop out in my address

Level 1c

Hi Team

could urgent check with connection my internet is keep drop out. Why it like this? I am with NBD only for 3 -4 months and it's have internet connection issue ever month. this is 3rd times I log for help. please assist ASAP



Hi @tsaejong8


Welcome to TPG Community!


We were able to locate your account using your community details and learned that you've contacted our Technical team to report the issue.


The case was escalated to our Engineering team and they've raised the issue with the NBN Co for further investigation. They are still waiting for any update from them and will be in touch within 24 to 48 hours via phone call or SMS once an update is available.


Should you require further assistance, please let us know.