TPG Community

Get online support

I have a credit on my account that I would like to use for my next couple of months plan payments.

flyfishingdream
Level 2

Hi - how do I use my accrued credit to pay for my internet plan so that TPG stops charging my Credit Card for the next couple of months so I can use it up?

4 REPLIES 4
Ahra_G
Moderator

Hi @flyfishingdream,

 

You may change your payment info by logging in to your TPG online accoun. You can also have a read on this article: Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

 

Let us know should you require further assistance. 

 

-Ahra_G

flyfishingdream
Level 2

This doesnt appear to have a "use accrued credit" or similar feature?? How do I use credit I have on my account to pay for my next months NBN plan?

Ahra_G
Moderator

Hi @flyfishingdream, if you have enough prepaid balance on your account, our system will deduct from the balance first; before attempting on saved mode of payment. 

flyfishingdream
Level 2

Many thanks - I'll wait and see Smiley Wink