Hi @Karen1411,
For new services, we recommend customers to check first if their service has been installed and activated.
We have created this community article, which contains a video on How to track your TPG service installation
We also send an email notification once the service is activated.
If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help
We can see that your NBN FTTP service has been installed and activated. The router we currently provide for this type of service is TP Link C1200 and it is preconfigured.
If the router is taking time to connect to our server, customers can manually configure the settings to get an access to the internet and we have created this guide on How to set up TP-LINK C1200 modem for Windows 10
We can see that your concern has been resolved by manually configuring the router.
Let us know should you need further assistance.
