Thanks for raising this with us.
We were able to locate your account using your community details and have had a look at the history of your account.
We've been advised by Telstra that there's no vacant copper pair for us to use to provide you the service. Our Provisioning team has explained the issue and was advised that the order will be resubmitted on the 12th of December to check if there's going to be a vacant pair for you.
Further updates will be given to you via Email/SMS or phone call by your case manager.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.