I would like to cancel my NBN

[Pors1706]

Hi Admin,
I request to your service to cancel my NBN plan but I still not get anyone contact me back since last week. Could you please cancel my service before I have to pay your bill that I do not want to use it anymore.


Regards,
Paul

[BasilDV]

Hi @Pors1706

We regret to read that you've decided to terminate your service with us.

Please send me a PM with your preferred time and best number to be contacted by our Accounts team to discuss this further.

BasilDV

[bilegochir]

Hi there,

I have submitted my cancellation form a week ago and have not had any response yet.

I don't want to call to you support number which takes more than an hour. Please give me some advice.

Customer ID: xxxxxx

Thanks in advance!

[Anonymous]

Hi @bilegochir,

Welcome to the community!

I was able to locate the account using the given details and confirmed that the account has been cancelled, our Team sent an email confirmation please check the inbox of the e-mail address associated with the account.

Let me know should you require further assistance.

Regards,

Hi there,

I have submitted my cancellation form a week ago and have not had any response yet.

I don't want to call to you support number which takes more than an hour. Please give me some advice.

Customer ID: xxxxxx

Thanks in advance!