Hi @42kimandliz46 ,
Welcome to the community!
There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
@42kimandliz46 wrote:
Dear TPG Tech Support,
My broadband (TPG NBN) service has been very intermittent for the last 2-3 weeks. During the day & early evening it drops out multiple times each hour. This is extremely frustrating.
I have reset the router and NBN box multiple times. I have logged a recent service call, but you messaged me stating that you checked the service and it was fine. It is not fine, and yoiur logs should show that.
Can you please resolve this urgently?
Regards,
Kim
