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Level 2

G'day All,


Support is only taking Internet Chat requests.



***   I CALL BULL****!   ***



My internet is down so I can't initiate an online chat session.


My cable link has failed over 24 hours ago. The ARRIS is cycling through multiple green flashes, flashes blue on both downstream & upstream then all out for a moment before starting again.


On Tuesday, the unit cycled several times, each connect gave me a fresh IP.


I have cycled the power to the ARRIS several times to no effect. I have NOT done a factory reset.


Please note: I was on chat hold for over an hour when I got the message “Support staff member has closed this chat.” The last time I set up a TPG account I was rushed to the hospital coronary care unit where I spent a few weeks recovering. Will I survive this TPG account?