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INTERNET DOWN. TERRIBLE TIMING.

jakeanka91
Level 2
Hi all, my internet just suddenly stopped working during a uni online exam. I've run up to the router and can see the power light is green, as is the 2.4G and 5G lights. Nothing else is on. Please help!!!
1 REPLY 1
Riezl
Moderator

Hi @jakeanka91 ,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

If you are still having issues, please send us a private message with your TPG customer  ID, username and complete address so we can pull up the account and further help with your concern.

 

To send a PM, please refer to this link: How do I private message (PM) in the community