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Improving Ping to SEA from Perth

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Moderator

Hi @palpalpalpal, please send us a private message with your best contact number and most convenient time to receive a call so we can arrange one of our senior technical specialists to contact you for further assistance. Thank you.

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Level 1a

It've been over a month my ping from Melbourne to SEA sever is very high. Could you please fix or check it. Thank you

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Moderator

Hi @DuyTrieu

 

We'd like to look into your account for better assistance.

Please send me a PM with your TPG username or customer ID number.

 

BasilDV

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Level 2

Hi,

I have been facing the same issue.

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Level 1c

It is absolutely irritating! I am in Perth. I had 150 MS ping to Singapore fortnite AWS servers up until 2 months ago, and then all of a sudden ping becomes 350+ overnight! My work internet has Vocus and the same server serves <100ms ping.

 

If the problem is not resolved immediately, rest assured I will be leaving TPG for another ISP.

Below is the link to the whirlpool community forum where many others are experiencing the same. It is absolutely pathetic service as the customer service says I have high ping due to background downloads. I mean, how stupid do you think the average customer is!?!?!?:

 

https://forums.whirlpool.net.au/thread/3kvmw589

Moderator

Hi @hmursalin

 

Welcome to the Community!

 

We'd like to look into your account for better understanding of the situation and see what we can do to resolve this issue.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV

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Level 1c

Hmm! got in touch with TPG engineering with a raised ticket.

 

Apparently their Indigo node is down and which is why they are having to reroute traffic through Hong Kong resulting in the inflated pings.

 

They don't have an Estimated time for its fixing but hope to have it fixed soon.

 

I, on the other hand am less than happy -_-. Still wondering why I chose TPG over Vocus aor superloop or AussieBB

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Moderator

Thanks for updating us @hmursalin.

 

We're sad to learn the caused by this issue, hopefully it will be fixed as soon as possible. You'll receive an update from them via SMS or Phone call when it becomes available. We apologize for any inconvenience.

 

Regards,