Inconsistent internet speed. Sometimes it stops completely.

[zahurul71]

Several times a day the speed drops to a pathetic 0.02 Mb and sometimes it even stops completely. It often lasts up to 30 min when this starts to happen. My connection is 50 Mbps, which says the   THE GUARANTEED MINIMUM SPEED is over 40. 

[Riezl · Accepted solution]

Hi @zahurul71 ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community