Incorrect data usage & throttled speed, 05/10/2024

[padmest215]

Hi,
I find my peak speed throttled. Then when I check the data usage in the TPG account, it looks like all my usage in this month is counted as peak, which caused the data limit is reached in only half a month. The off-peak is showing literally 0, but I do use my PC in early moring to download system update and game.
So I think there is something wrong with the usage record system. Please see attached screenshot 1.

Besides, the detailed break-down usage for every day also cannot display correctly, please see attached screenshot 2.

Thanks

[adib_rahmang]

Hey @padmest215,

We'll check out what's going on. Send me a DM when you get a chance.

[hicedof458]

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@padmest215 wrote:
Hi,
I find my peak speed throttled. Then when I check the data usage in the TPG account, it looks like all my usage in this month is counted as peak, which caused the data limit is reached in only half a month. The off-peak is showing literally 0, but I do use my PC in early moring to download system update and game.
So I think there is something wrong with the usage record system. Please see attached screenshot 1.

Besides, the detailed break-down usage for every day also cannot display correctly, please see attached screenshot 2.

Thanks

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Hello,
It seems there might be an issue with TPG's usage record system. Your data usage showing all as peak and the breakdown not displaying correctly could indicate a problem on their end. I recommend contacting TPG support with your screenshots for a detailed investigation and resolution. Florida Blue

Thanks