Increased latency

[drravi1110]

My plan ID: 5102003

Upgraded my plan to NBN Cable Broadband Unlimited Superfast yesterday

But now latency has increased while using VPN, previously it was about 160 ms and now it is about 425 ms.

Had a chat with one of your support team member, but the response was highly unsatisfactory

I use VPN for streaming videos and gaming.

I have done a traceroute, have a look

ravishankartiwari@MacBook-Pro ~ % traceroute 121.242.207.84

traceroute to 121.242.207.84 (121.242.207.84), 64 hops max, 52 byte packets

 1  192.168.1.1 (192.168.1.1)  4.665 ms  1.512 ms  1.432 ms

 2  10.20.20.221 (10.20.20.221)  8.761 ms  10.326 ms  8.691 ms

 3  27-32-160-193.static.tpgi.com.au (27.32.160.193)  10.626 ms  10.161 ms  10.213 ms

 4  syd-gls-har-crt1-be-10.tpgi.com.au (202.7.171.173)  23.669 ms  28.287 ms  23.352 ms

 5  syd-gls-har-int2-be200.tpgi.com.au (203.221.3.68)  22.134 ms  21.426 ms  20.593 ms

 6  ix-xe-1-1-2-0.tcore2.tv2-tokyo.as6453.net (180.87.181.192)  216.224 ms  306.746 ms  307.490 ms

 7  if-ae-32-69.tcore2.svw-singapore.as6453.net (180.87.181.106)  307.209 ms

    if-ae-32-169.tcore2.svw-singapore.as6453.net (180.87.181.57)  286.912 ms

    if-ae-32-69.tcore2.svw-singapore.as6453.net (180.87.181.106)  290.812 ms

 8  180.87.15.6 (180.87.15.6)  322.048 ms  321.172 ms  317.492 ms

 9  172.31.17.6 (172.31.17.6)  362.114 ms  358.302 ms  361.500 ms

10  172.31.140.54 (172.31.140.54)  354.937 ms  422.946 ms  410.117 ms

11  115.114.69.2.static-delhi.vsnl.net.in (115.114.69.2)  409.572 ms  409.956 ms  409.219 ms

12  49-50-82-190.noida.datacenter.terapeer.com (49.50.82.190)  409.514 ms  353.661 ms  465.078 ms

13  49-50-82-217.noida.datacenter.terapeer.com (49.50.82.217)  410.475 ms  375.140 ms  362.134 ms

14  mail.prasaetenders.com (121.242.207.84)  425.453 ms  399.851 ms  409.960 ms

I have a record of my traceroute to a different  server in India done previously, please see below the latency is about 160 ms,

ravishankartiwari@MacBook-Pro ~ % traceroute 103.13.112.104

traceroute to 103.13.112.104 (103.13.112.104), 64 hops max, 52 byte packets

 1  192.168.1.1 (192.168.1.1)  3.365 ms  1.537 ms  1.622 ms

 2  10.20.21.123 (10.20.21.123)  9.795 ms  9.173 ms  9.468 ms

 3  27-32-160-193.static.tpgi.com.au (27.32.160.193)  9.537 ms  9.628 ms  9.919 ms

 4  per-apt-stg-crt1-be20.tpgi.com.au (203.219.57.14)  93.229 ms  93.565 ms  93.537 ms

 5  sin-eqx-aye-int1-hu-0-0-0-20.tpg.com.au (203.219.107.114)  94.934 ms  95.377 ms  94.268 ms

 6  9498.sgw.equinix.com (27.111.228.40)  296.523 ms  295.020 ms  307.095 ms

 7  116.119.52.4 (116.119.52.4)  307.668 ms

    116.119.73.45 (116.119.73.45)  302.217 ms

    116.119.52.4 (116.119.52.4)  290.467 ms

 8  nsg-static-118.9.76.182-airtel.com (182.76.9.118)  149.372 ms  154.440 ms  148.814 ms

 9  103.149.113.70 (103.149.113.70)  146.078 ms  154.941 ms  146.719 ms

ravishankartiwari@MacBook-Pro ~ % ping 103.13.112.104

PING 103.13.112.104 (103.13.112.104): 56 data bytes

64 bytes from 103.13.112.104: icmp_seq=0 ttl=52 time=155.719 ms

64 bytes from 103.13.112.104: icmp_seq=1 ttl=52 time=157.136 ms

64 bytes from 103.13.112.104: icmp_seq=2 ttl=52 time=157.852 ms

64 bytes from 103.13.112.104: icmp_seq=3 ttl=52 time=155.898 ms

64 bytes from 103.13.112.104: icmp_seq=4 ttl=52 time=156.205 ms

64 bytes from 103.13.112.104: icmp_seq=5 ttl=52 time=155.884 ms

64 bytes from 103.13.112.104: icmp_seq=6 ttl=52 time=154.786 ms

64 bytes from 103.13.112.104: icmp_seq=7 ttl=52 time=156.370 ms

64 bytes from 103.13.112.104: icmp_seq=8 ttl=52 time=160.577 ms

--- 103.13.112.104 ping statistics ---

9 packets transmitted, 9 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 154.786/156.714/160.577/1.593 ms

[BasilDV]

Hi @drravi1110

We checked the account and reviewed the notes from our Tech team.

You've advised that when you did not use your VPN, the latency is within specification.

Also, the latency shows that it happens once, you reached the international server.

Have you contacted your VPN provider to check if there's any issues with their end? If not, please contact them first as our team was not able to detect any fault within our side.

BasilDV

[drravi1110]

Dear BasilDV

Thanks for your reply.

As previously mentioned, my latency increased after I upgraded my plan, before that it was fine.

I am not using any commercial VPN provider, I have my own VPS and OpenVPN server configured on it, I am the only user, it is not shared.

Today I checked latency through my linux server (Amazon -Sydney) have a look below

ubuntu@ip-172-26-0-152:~$ traceroute 121.242.207.84
traceroute to 121.242.207.84 (121.242.207.84), 64 hops max
1 54.252.0.87 4.602ms 8.572ms 8.177ms
2 100.65.16.80 1.907ms 8.082ms 8.143ms
3 100.66.8.66 0.985ms 8.399ms 8.167ms
4 100.66.11.2 6.494ms 8.205ms 8.160ms
5 100.66.7.231 41.111ms 58.667ms 59.929ms
6 100.66.4.193 1.200ms 8.428ms 8.166ms
7 100.65.9.129 0.309ms 7.396ms 15.094ms
8 150.222.112.19 45.773ms 0.610ms 0.586ms
9 52.95.37.106 1.991ms 1.089ms 1.047ms
10 54.240.203.206 0.919ms 1.117ms 1.271ms
11 154.18.96.177 1.146ms 1.381ms 0.959ms
12 154.54.45.121 138.163ms 138.210ms 138.037ms
13 154.54.31.157 138.163ms 137.886ms 137.989ms
14 154.54.31.157 138.293ms 139.657ms 138.836ms
15 154.54.81.65 145.449ms 145.264ms 145.184ms
16 154.54.12.142 153.650ms 154.237ms 154.033ms
17 63.243.205.73 203.051ms 203.071ms 203.034ms
18 209.58.86.36 203.819ms 203.444ms 203.554ms
19 63.243.251.1 209.385ms 208.795ms 208.647ms
20 120.29.215.126 203.481ms 203.390ms *
21 116.0.74.7 205.374ms 205.267ms 205.255ms
22 180.87.12.2 205.263ms 239.183ms *
23 180.87.15.6 241.232ms 241.184ms 242.312ms
24 * * *
25 49.50.82.190 275.647ms 275.727ms 275.616ms
26 115.114.69.2 275.198ms 274.835ms 274.908ms
27 49.50.82.190 276.653ms 276.878ms 276.704ms
28 121.242.207.84 273.672ms 273.816ms 273.594ms

Let me know your thoughts

Regards

[BasilDV]

Hi @drravi1110

Do you have any tracert test prior to the update or plan upgrade?

We'd like to check on this further.

BasilDV

[drravi1110]

Done on 20/05/21
ravishankartiwari@MacBook-Pro ~ % ping 103.13.112.104
PING 103.13.112.104 (103.13.112.104): 56 data bytes
64 bytes from 103.13.112.104: icmp_seq=0 ttl=51 time=149.458 ms
64 bytes from 103.13.112.104: icmp_seq=1 ttl=51 time=147.451 ms
64 bytes from 103.13.112.104: icmp_seq=2 ttl=51 time=150.479 ms
64 bytes from 103.13.112.104: icmp_seq=3 ttl=51 time=149.038 ms
64 bytes from 103.13.112.104: icmp_seq=4 ttl=51 time=147.846 ms
64 bytes from 103.13.112.104: icmp_seq=5 ttl=51 time=152.957 ms
64 bytes from 103.13.112.104: icmp_seq=6 ttl=51 time=147.279 ms
64 bytes from 103.13.112.104: icmp_seq=7 ttl=51 time=148.123 ms
64 bytes from 103.13.112.104: icmp_seq=8 ttl=51 time=148.259 ms
64 bytes from 103.13.112.104: icmp_seq=9 ttl=51 time=149.791 ms
64 bytes from 103.13.112.104: icmp_seq=10 ttl=51 time=146.694 ms
64 bytes from 103.13.112.104: icmp_seq=11 ttl=51 time=147.820 ms
64 bytes from 103.13.112.104: icmp_seq=12 ttl=51 time=146.543 ms
64 bytes from 103.13.112.104: icmp_seq=13 ttl=51 time=147.672 ms
64 bytes from 103.13.112.104: icmp_seq=14 ttl=51 time=146.391 ms
64 bytes from 103.13.112.104: icmp_seq=15 ttl=51 time=149.739 ms

[drravi1110]

ravishankartiwari@MacBook-Pro ~ % traceroute 103.13.112.104
traceroute to 103.13.112.104 (103.13.112.104), 64 hops max, 52 byte packets

1 192.168.1.1 (192.168.1.1) 3.365 ms 1.537 ms 1.622 ms
2 10.20.21.123 (10.20.21.123) 9.795 ms 9.173 ms 9.468 ms
3 27-32-160-193.static.tpgi.com.au (27.32.160.193) 9.537 ms 9.628 ms 9.919 ms
4 per-apt-stg-crt1-be20.tpgi.com.au (203.219.57.14) 93.229 ms 93.565 ms 93.537 ms
5 sin-eqx-aye-int1-hu-0-0-0-20.tpg.com.au (203.219.107.114) 94.934 ms 95.377 ms 94.268 ms
6 9498.sgw.equinix.com (27.111.228.40) 296.523 ms 295.020 ms 307.095 ms
7 116.119.52.4 (116.119.52.4) 307.668 ms
116.119.73.45 (116.119.73.45) 302.217 ms
116.119.52.4 (116.119.52.4) 290.467 ms
8 nsg-static-118.9.76.182-airtel.com (182.76.9.118) 149.372 ms 154.440 ms 148.814 ms
9 103.149.113.70 (103.149.113.70) 146.078 ms 154.941 ms 146.719 ms

[drravi1110]

Dear BasilDV
If you look at the traceroute
You see the hops
Australia-Tokyo-Singapore-India
Actually it should be Australia-Singapore-India
I don’t understand that hop to Japan ?
That’s what is causing the increase in latency

[Shane]

Hi @drravi1110,

I refreshed the connection of the service to our network, please perform another series of test to check if there is an improvement.

Let us know how it will go.

Cheers!

Dear BasilDV
If you look at the traceroute
You see the hops
Australia-Tokyo-Singapore-India
Actually it should be Australia-Singapore-India
I don’t understand that hop to Japan ?
That’s what is causing the increase in latency

[drravi1110]

I spoke with my friend who lives on the other side of city, he uses Openvpn - server configured on DigitalOcean (Bangalore India) and his latency is about 130 ms !!!!! with Telstra

Seems something is not correct with TPG's international routing.

I am now thinking of changing my NBN provider

[drravi1110]

Thanks Team TPG

Since yesterday evening my latency while using VPN is now reduced to about 165-170 ms, better than what is was after the upgrade (500 ms)

I hope this will remain constant

Regards