Installation not completing despite equipment in place

[gibsoncx]

Thanks @BasilDV.

I understand the previous account holder has been served with a termination notice for delinquent payment with cutoff effective 8th Feb (yesterday); is TPG able to verify and proceed?

Thank you

[BasilDV · Accepted solution]

Hi @gibsoncx

We'll forward this to our NBN service delivery team and have a case manager to check this with NBN Co.

Thank you.

BasilDV

[gibsoncx · Accepted solution]

Hi @BasilDV,

The service is now live.

Thank you for assisting with this, I appreciate the polite and responsive approach you've taken here, particularly given how unhappy I've been trying to resolve issues by phone.

[BasilDV]

That's great news @gibsoncx.

Thank you for being patient and giving us a chance to resolve this.

Let us know if you need further assistance. Cheers!

BasilDV