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Intermittent ADSL connection issues

Letcher
Level 2
Level 2
‎29-01-2019 12:19 PM
This morning I am having intermittent ADSL connection issues in that the connection keeps dropping in and out. I have tried all trouble shooting steps and according to the modem all connections are working but the WLAN light is constantly flickering.

I cannot see any reported issues on your system.

Can you please advise if there are any connection issues or what further I can do to resolve this issue?
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Anonymous
Not applicable
‎30-01-2019 12:58 PM

Hi @Letcher,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that this issue has been escalated to our Engineering Team.

 

As per checking, the case has been lodged to Telstra, who has committed to send a technician anytime between now and 01/Feb/2019.

 

Our Engineering Team is closely monitoring this and the case engineer will be in touch as soon as a new update becomes available.

 

Should you have further queries, feel free to drop us a message. Thank you.

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