Welcome to TPG Community!
We have located the account using your community details and we can see that this issue has been escalated to our Engineering Team.
As per checking, the case has been lodged to Telstra, who has committed to send a technician anytime between now and 01/Feb/2019.
Our Engineering Team is closely monitoring this and the case engineer will be in touch as soon as a new update becomes available.
Should you have further queries, feel free to drop us a message. Thank you.