Get online support
Recent dropouts - few seconds to few minutes. Trying to phone help line is impossible.
Sent email to support - ignored so far.
Hey @Durakill,
We'll check it out from here. When did you start noticing the dropouts?
Drop us a private message when you get a second.
A couple of weeks - how do I send a private message?
Hi @Durakill . What type of NBN connection do you have?
Any change to lights on NBN box or router when dropout occurs?
Do you do anything to recover or does it recover by itself?
Send a private message to moderator with your account number and they can start checking right away.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093
