Get online support
Hi @RobinCoffins, we'd like to run further tests to check on what could be causing these drop outs. Also, it would be helpful if you can advise the status of the light indicators on the modem such as the DLS/WAN and Internet.
Send us a private message with your customer ID or username so we can have a closer look at your connection.
Thanks,
Aubrey
@RobinCoffins We now have our engineers monitoring your connection. Updates and recommendations will be communicated as soon as available.
Regards,
Aubrey