Intermittent internet

[Lizibetha]

Hi, my internet has been intermittent all day. I have signal for moments an then it's gone and then back and goes on. Does anyone know if I can do anything from home?

[Daisy_Dhen]

Welcome to TPG Community @Lizibetha!

Let's have a closer look at your connection. Shoot us a PM with your TPG username or customer ID number. 

How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Regards, 

Daisy_Dhen

[Lizibetha]

Hi, my internet is still not working. 
My username is *****. 
Please let me know when this can be resolved as I work from home and it is quite urgent. 
Thanks.

[Aubrey]

@Lizibetha, we've edited out your username for your security and privacy.

Let's take a closer look at what's going on here. Have you tried resetting your modem yet? Like pushing the small 'Reset' button at back?

[Lizibetha]

Hi,
We have attempted to reset it multiple times.
We also left it turned off over night hoping it would work in the morning but this is still not the case

[Aubrey]

We'd like to confirm whether you did a hard reset by pushing the small Reset button or just did a power restart. 

[Lizibetha]

Hi,
I did both.

[Aubrey · Accepted solution]

Thanks for confirming. We'll have this matter raised to our engineering team due to a possible network issue, a tech visit will be arranged if need be. Their team will contact you via phone call and/or SMS for updates. 

[Misaelsa · Accepted solution]

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@Lizibetha My Walmart Family Mobile wrote:
Hi, my internet has been intermittent all day. I have signal for moments an then it's gone and then back and goes on. Does anyone know if I can do anything from home?

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I appreciate the information and advice you have shared. I will try to figure it out for more.