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Internal Server Error" when attempting to attach a file to a new email?

adsllwn6
Level 2

I'm trying to attach a file to a new email, but all I'm getting is error 500 Internal Server Error


nginx err
6 REPLIES 6
Shane
Moderator

Could you please confirm the file size of the attachment and what troubleshooting have you performed so far?

You may try the following and skip if its done.
 

- Try different browser.

- Clear Cache and Cookies then re-login.
- Try to attach smaller file for testing purposes.

Let us know how it will go.
 

 

I'm trying to attach a file to a new email, but all I'm getting is error 500 Internal Server Error

nginx err

david64
Level 13

@Shane . It happens with small file (10K) and larger file (2M). The file is physically uploaded to the web server because there is a short delay between executing attach and the error appearing.

This has happened before.

https://community.tpg.com.au/t5/Broadband-Internet/Advanced-Postoffice-produces-500-Internal-Server-...

 

Shane
Moderator

Thanks, David! If the troubleshooting will not work.

OP @adsllwn6m needs to raise the issue directly to postmaster (postmaster@tpg.com.au).

@Shane . It happens with small file (10K) and larger file (2M). The file is physically uploaded to the web server because there is a short delay between executing attach and the error appearing.

This has happened before.

https://community.tpg.com.au/t5/Broadband-Internet/Advanced-Postoffice-produces-500-Internal-Server-...

 

david64
Level 13

@adsllwn6 . I have sent email to postmaster.

adsllwn6
Level 2

I've tried different browser, different devices. The files I need to are less then 600 KB.

I still haven't worked yet.

 

Shane
Moderator

You may raise this directly to our postmaster by sending email to postmaster@tpg.com.au.

Regards,

 

 

I've tried different browser, different devices. The files I need to are less then 600 KB.

I still haven't worked yet.