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Internet Connection Cutting Out

Level 1a
Hi ive had ADSL2 connected for three weeks now.

We've had a few drop outs and now we can't reconnect to the internet at all. I've reset the router multiple times and been through the setup process 3 times. Nothing is working.
The wifi network is fine, just the internet connection.
1 REPLY 1
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Moderator

Hi @dhopkins91,

 

Welcome to TPG Community!

 

We have located the account using your community details and we have escalated the issue to our Engineering Team as we have identified an evident fault on the line.

 

You will be contacted by the case engineer within the day to discuss the progression of the case.

 

Let us know should you have any query.