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Internet Connection drops each night

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Level 1c

Hi

 

Every since a few months ago when have upgraded our plan, we've had consistent drop outs each night at around the 9pm mark and every so often thereafter. It is so fustrating when we have so many people using it and it takes forever to reboot/refresh especially when you are streaming.

 

Can someone look into our connection? We may consider moving to a different internet provider if this problem persists.

 

Thanks

 

Kirsty

1 REPLY 1
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Moderator

Hi @kirstyc

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection 

 

If the issue persists, please send us your Customer ID or username via private message so we can check the status of your connection. 

Regards,

Ahra_G