Internet Connection is poor

[leungs5]

Hello team,

Account Number: 5256506

We currently have NBN set up, However recently our internet connection have been really bad for the last 2 weeks. It's very very slow ( we cannot load any websites or videos at times). The ping is so bad that i need to use my mobile internet. Please have this fixed asap, as this is affecting my work. Can you please assist with checking the connection from your end. 

Thanks 

Sarah 

[luisc]

Hi leungs5

Have you tried to troubleshoot it

https://community.tpg.com.au/t5/Testing/Troubleshooting-no-internet-connection/m-p/24338

[luisc]

---

@luisc wrote:

Hi leungs5

Have you tried to troubleshoot it

https://community.tpg.com.au/t5/Testing/Troubleshooting-no-internet-connection/m-p/24338

---

Also could you check if you are using Wireless or Wired connection.

I suggest you to run speed test wired if possible