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Internet Down For 2 days Aspley (4034) QLD

Level 1b

Hi TPG

 

Our internet has been down for 2 days and I have tried to contact your technical support team for two days and have waited for more then 40minutes to get someone.

 

I understand you guys have had a major outage but to avoid thousand of people calling you , you should really update status pages to reflect what areas are experiencing issues. Your current status page isnt up to date.

 

 

1 REPLY 1
Moderator

Hi @AlinaM,

 

Welcome to the community!

 


We're sad to know that you're having issues with the service. We'd love to help and get to the bottom of this. We tried to use your community details to pull up the account unfortunately no match. To better understand the situation, PM us your account details (Username/Customer ID together with the address on file).

 

Cheers!