Internet light not on

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Level 1

the internet light is not on on my modem. Is there an outage in Gerringong NSW?

1 REPLY 1
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Moderator

Hi @stephaniekemp

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and have detected a possible fault within the NBN network that caused the issue with your service.

 

We've escalated the case to our Engineering team and they'll be in touch with you via SMS or phone call within 24 to 48 hours as soon as an update becomes available.

 

BasilDV