Internet Down cannot access internet

[Emilygtay]

Is there any problems with Internet connections in Aspley QLD 4034?

Modem has been plugged in since 10am with no connection to the internet. have force restarted it also and nothing. 

looks like there's some service changes to Chermside a suburb over but nothing listed about Aspley specifically. 

[Emilygtay]

Also worth noting i cannot get in contact it's support at all. It doesn't even allow me to chat with TPG. 

When I was able to earlier, it would randomly disconnect or delete my messages 

[BasilDV]

Hi @Emilygtay

We hope that you and your family are safe. In light of the COVID19 situation, we are fully committed in taking heightened precautionary measures to ensure the safety of our staffs. TPG’s telephone support team members are now transitioning to work from home set-up to lessen the exposure and chance of contracting the virus. We appreciate your patience as you may experience longer wait times.

Aside from calling our phone support, you can also reach us through chat, e-mail and TPG Community, all of which can be found at https://tpg.com.au/support/contact.

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/problems_connect_internet_nbn

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

BasilDV