Internet Down

29glenmore
Level 2

We have had no internet since last night (it's now 4pm). 
I have checked and there is no NBN outage, and no service outage listed on the TPG website for our area. Address is in Black Rock, VIC 3193.

 

All steps in fault finding have been done, twice, still no good.

 

I have rung your tech support several times today only to get the message "call back again later".

 

Can someone get back to me about this please.

2 REPLIES 2
garythomann13
Level 6

Suggest providing more information.  Location suburb and/or postcode. =  well done Smiley Happy

Start logging date and time drop outs occur.  If it is completely off then say so.

Ahra_G
Moderator

Hi @29glenmore

 

Let us have your Customer ID or username via private message so we can check the status of your service. 

 

Thanks!