Hi @kizza079 ,
The issue affecting the service has been escalated to NBNCo with the help of our engineering team. Assessment may take 24-48 hours; you should receive an SMS or phone call as soon as an update becomes available.
Yay! Glad to know that we got an update, @kizza079
Expect more updates from our engineers until the issue is resolved. Let us know should you require more help.
Thanks Shane. I just hung up from Christine @ TPG, she called to let me know a tech will be out tomorrow between 8am and 12noon. So all good.