Internet Speed Issue after upgrade

[jonathankhng]

Hi there,

Recently upgrade from 50Mb plan to 200Mb plan.

We have received notification saying plan changes has been completed.

Previously I was getting 40-50Mb consistently but right now we are hovering around 70Mb-110Mb only.

• Speedtest done via isolated router (direct cat6)
• No QoS/Throttling on router
• Router has been restarted

(I do work as network engineer so happy to assist with any other troubleshooting steps required)

It is a PPoE so I cannot run this connect directly from NTU to my laptop to test.

NBN already been installed in this apartment since it was built.

Are you able to run a line check for us please ?

Thank you.

[Riezl · Accepted solution]

Hi @jonathankhng , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community

[jonathankhng]

Message sent, thank you.