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Internet connection down

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Level 1a
Optical light red.
Been on hold for 1.5 hours.
Internet drops at night and returns in the morning, have been happening multiple times for the past few weeks. Send to be temperature related, cold nights often have downed internet.
3 REPLIES 3
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Level 1a
Extremely unsatisfied with April and May internet service. Constant drop outs at night for unexplained causes. Paying $100/month for unreliable service.
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Moderator

Hi @Zzwcheun2 

 
Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @Zzwcheun2 

 
Thanks for your PM.

 

How often are you seeing the red optical light?

 

Regards,

Karl