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My internet connection keep dropping out

Level 2
Hi, I'm trying to reach support. I have been TPG customer for many years and recently switched to NBN. Unfortunately, after COVID-19 era, the internet connection have become very unstable. I'm constantly getting ettors, connections to various web sites dripping out, etc.

It become practically unusiable at this stage. Can't do any work.

I have upgraded my plan to NBN 100, but that did not help either.

I work on company laptop inside a company VPN and all connections are routed though a company proxy. I was thinking that proxy is an issue, but none of my colleagues have same problems with they NBN connections.

I'm out of options. I have 3 mouth of contract left and are prepared to walk away after that.

Hi @microcell 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.



Hi @microcell 


I checked your NBN-HFC 100/40 service on our NBN portals and tests are passing at this point.

Your cable NTD has been up for 9 days( different to your modem uptime though).

Speed test showed 75meg DL speed. 


Try some of these.

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
We have also created this article that can guide you on How to Check for NBN Network Outage