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Installation NBN text received - no connection

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Level 1c

Rec,d modem..plugged in ,plugged into nbn box have no internet.

Instructions say 30 minutes however been 1 hour

13 REPLIES 13
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Moderator

Hi @handleyfamily 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Level 1c

Yes, have the app which states our installation is progressing?

Does that mean its not ready yet?  One would have thought if we get the text message, it would be ready?

Thank you

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Moderator

Hi @handleyfamily 

 

What is the status of the blue lights on the NCD..? ie, 2x solid, 1x flashing etc...

 

Thanks,

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Level 1c

4 solid blue lights

 

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Moderator

Thats good!

 

So you should have a WAN light on the modem too then?

What about the internet light?

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Moderator

Hi @handleyfamily 

 

The modem should auto config and start working on its own.

 

If not, you can try manually putting in your username and password.

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/m-p/709#...

 

Thanks,

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Level 1c

The internet light is not on - we have no connection

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Level 1c

no internet light

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Moderator

Hi @handleyfamily 

 

You need to manually put in your username/password per instructions i posted.

I can see you modem trying to auth, but it is showing incorrect password.

 

Thanks,