Installation NBN text received - no connection

[handleyfamily]

Rec,d modem..plugged in ,plugged into nbn box have no internet.

Instructions say 30 minutes however been 1 hour

[David_M]

Hi @handleyfamily 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[handleyfamily]

Yes, have the app which states our installation is progressing?

Does that mean its not ready yet?  One would have thought if we get the text message, it would be ready?

Thank you

[David_M]

Hi @handleyfamily 

What is the status of the blue lights on the NCD..? ie, 2x solid, 1x flashing etc...

Thanks,

[handleyfamily]

4 solid blue lights

[David_M]

Thats good!

So you should have a WAN light on the modem too then?

What about the internet light?

[David_M]

Hi @handleyfamily 

The modem should auto config and start working on its own.

If not, you can try manually putting in your username and password.

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/m-p/709#...

Thanks,

[handleyfamily]

The internet light is not on - we have no connection

[handleyfamily]

no internet light

[David_M]

Hi @handleyfamily 

You need to manually put in your username/password per instructions i posted.

I can see you modem trying to auth, but it is showing incorrect password.

Thanks,