Get online support
Rec,d modem..plugged in ,plugged into nbn box have no internet.
Instructions say 30 minutes however been 1 hour
Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.https://www.tpg.com.au/download
Yes, have the app which states our installation is progressing?
Does that mean its not ready yet? One would have thought if we get the text message, it would be ready?
What is the status of the blue lights on the NCD..? ie, 2x solid, 1x flashing etc...
4 solid blue lights
So you should have a WAN light on the modem too then?
What about the internet light?
The modem should auto config and start working on its own.
If not, you can try manually putting in your username and password.
The internet light is not on - we have no connection
no internet light
You need to manually put in your username/password per instructions i posted.
I can see you modem trying to auth, but it is showing incorrect password.