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NBN HFC frequent dropouts

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Level 3

Hi, similarly to what many other customers have raised already, NBN on HFC continues to dropout frequently even after the first NBN visit. I think this merits a proper investigation by TPG / NBN, there is clearly something wrong with the connection and neither TPG nor NBN know what's going on –in the meanwhile customers can't work from home. I'm paying for a 50 Mbps connection but working connected to my Tesltra mobile phone having to pay extra data charges

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Moderator

Hi @Phil2 

 

 

Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so i can look at your service