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Internet connection keeps dropping out

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Level 3
Hi team,

I am experiencing bandwidth issues with our service. It keeps dropping out with the download speed of 1mbps when it should be at least 6-7mbps

I’ve ran a speed test on the tpg app and it said it could not detect a internet connection and when doing a connection test I’m getting three green tickets.

Could someone look into the issue for me?

I’ve tried logging a fault twice using the my tpg app which did not return a ticket number

Regards,

Jason
7 REPLIES 7
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Moderator

Hi @Jasecha 
Can you please PM me your Username or Mobile number attached to your account ?


 

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Level 3
Hi mal,

PM sent with details
Highlighted
Moderator

Thanks Jasecha

I can see you're also waiting for the NBN to be connected as well. 

Can you please run 3 X speed test via a wired connection to the following link ?
http://tpg.speedtestcustom.com/

cheers 


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Level 3

Hi Mal, 

 

i am awaiting for someone to reach out to me regarding a NBN connection. If you could assist me that would be great. In the meantime my current service is having issues.

 

below are the link to the speed tests using a wired connection

 

http://tpg.speedtestcustom.com/result/82e3c3a0-9edc-11ea-8b18-e18c861bfcb1

 

http://tpg.speedtestcustom.com/result/a0317150-9edc-11ea-8b18-e18c861bfcb1

 

http://tpg.speedtestcustom.com/result/e769e7e0-9edd-11ea-8b18-e18c861bfcb1

 

other troubleshooting methods i have performed and still experiencing the issue. 

 

- plugged in a phone into the RJ12 socket and receiving a dial tone with intermittent crackling

- replaced the RJ12 phone cable with a new cable. 

 

 

 

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Level 3
Hi mal,

Following up on my response above.

Could you advise on any further steps?

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Level 3

Hi Mal, 

 

i havent heard from you in a few days. 

 

do you have an update on my issue? 

Highlighted
Moderator

Hi @Jasecha 

replied via PM. 

NBN Booking also  confirmed 
Appointment time slot: Thursday, 04 June 2020, 8:00 AM - 12:00 PM