TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

Payment Complaints

ansalsgml93
Level 2
Level 2
‎30-05-2020 09:11 AM
I have installed NBN 50 recently and paid the installation and monthly charge on 20th of Apri 2020. You have installed the NBN on 6th May 2020 and I have not used it for a month yet. I am charged with another Monthly fee on 30th of May 2020 and I wonder what this covers for. Do I pay the fee in advance? This does not make any sense to me. Thank you. I am looking forward to hearing from you soon.

0 Likes
Reply
2 REPLIES 2
sajalm
Moderator Moderator
Moderator
‎02-06-2020 10:21 AM

Hi,

Could you pls send me Private Message with your Name, Customer ID/Username, Address and Contact details so I can assist you.

Regards,

Sajal

0 Likes
Reply
sajalm
Moderator Moderator
Moderator
‎02-06-2020 10:35 AM

Hi @ansalsgml93 ,

We have fowarded  your issue to right department , pls wait for their call. You can also use this link for your billing issue.

https://community.tpg.com.au/t5/Accounts-and-Billing/Using-TPG-My-Account-amp-Online-Account-Info/m-...

Regards,

Sajal

0 Likes
Reply