Internet connection lost

[26WestMelb]

Hi - I have an ADSL2+ modem. The network is ok but there is no internet connection. I've tried to restart the modem with no luck.
Cheers

[Riezl]

Hi @26WestMelb,

Welcome to TPG Community!

We have located the account using your community details.

It appears that your modem needs to be configured and we have arranged a technical specialist to contact you before 5PM Victoria time today for assistance.

Should you have a preferred contact number and time, please send it via PM.

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

[Riezl]

Hi @26WestMelb, our Technical Team tried to contact you, but to no avail.

Please provide us your best contact number and preferred contact time so we can advise the team to process a callback. Thank you.

[Riezl]

Hi @26WestMelb, we have checked the status of your connection and it appears to be up and running now.

Let us know if we can be of further assistance. Thank you.