Hi @P1 ,
Welcome to TPG Community!
We have located the account using your community details and we can see that you have been in touch with one of our account specialists today.
As per checking, the modem was shipped back to us, but we have already requested a reshipment and expecting to receive a feedback on Monday.
We will closely monitor this case to ensure that the modem will be reshipped as soon as possible.
Your modem has been reshipped via Startrack. Please refer to the SMS that was sent to the mobile number we have on file regarding the consignment details.
If you have other concerns, don't hesitate to leave a message.