Internet constant drop outs

[Daniel-]

Hi Basil,

Only switched it on and off. I didn't want to bother with reconfiguring everything again but I will try it tonight and monitor it. Will let you know in a couple of days.

Thanks!

[BasilDV]

You're welcome @Daniel-.

Let us know how it goes.

BasilDV

[Daniel-]

Hi,

I did a hard reset at around 3pm. Pressed and held the little button for over 10 seconds before all the LEDs turned off.

Dropped out again at 8:18pm. Internet and Phone1 LED were off.

[BasilDV]

Hi @Daniel-

We'd like to arrange a call from our Tech team to check on this further.

Shoot me a PM with your preferred time and best number to be contacted.

BasilDV

[Daniel-]

Hi BasilDV,

Do I have to be at home for this call? If so, anytime after 8pm is fine.

[Daniel-]

Oops, forgot to add my number. XXXXXXX

[BasilDV]

Yes, @Daniel-

We'll arrange the call between 8PM - 9PM today.

BasilDV

[BasilDV]

We've edited your comment as it contains your mobile number.

Please avoid posting any personal or account information on a public thread as it may compromise your account.

BasilDV

[Daniel-]

Thanks BasilDV,

Will keep an ear out for the phone call tonight. 

[BasilDV]

You're welcome, Daniel-.