Internet constantly dropping out

[DonL-Auch]

Hi,

My nbn connection is unstable and often connects and disconnects multiple times throughout the day.

At times, there is no connection for several minutes at a time.

Can this please be investigated? 

Thanks,

[Anonymous]

Hi @DonL-Auch,

Welcome to the community!

I was able to locate your account using your community details. Initial test results shows your service is connected for 6h 44m. I'd like to know on which device(s) you experience the dropouts?

If it is on your wireless device(s) we did an article on how to Improve your wireless connection.

Tell me how it will go.

Cheers!

[DonL-Auch]

Hi Shane

Thanks for the response.

It is my router that drops the internet connection - the internet connection light goes out and all my WiFi devices connected then follow.

I have not been able to identify what is causing the issue - it happens randomly - sometimes only a couple of times a day and sometimes (example last night) four times in an hour.

There is no pattern on the router lights - sometimes all lights go out, sometimes the first light is flashing with no other lights visible, sometimes the first light is on but no others are illuminated?

A reboot of the router generally sees a connection re-established straight away.

Regards

Don

[Riezl]

Hi @DonL-Auch, thanks for the additional info.

Though we can see that the connection is stable for more than 8 hours now, our previous tests show that it has been unstable and we would like to identify what is causing this.

We would like to arrange a technical specialist to contact you for further assistance. Please send us a private message with your best contact number and most convenient time to receive a call for troubleshooting.

To send a private message, please refer to this link: How do I private message (PM) in the community - TPG Community

[Riezl]

Hi @DonL-Auch, thanks for providing your contact details via PM.

We have arranged a specialist to contact you between 11am and 12pm QLD Time.

Should you need any assistance, feel free to drop us a message. Thank you.