I have been having consistent dropouts over the last week and TPG have been unable to help me so far. I am on an ADSL2+ plan without home phone and am using a TP-Link TPG provided modem. Over the last week I have had consistent dropouts every half an hour to an hour for 5-20 minutes at a time, rendering doing anything substantial on the internet useless.
In my modem diagnostics, I am consistently getting the " test PPP Server connection Fail" error (screenshot attached). I looked into this and it seems to have something to do with my account details being wrong in the modem, however I have reset my password and inputted correctly alongside a TPG technician and this has not fixed it.
I'm also unsure if this modem error is even related. However, the fact I've been told there's no problem when there clearly is is frustrating beyond relief, especially considering I can barely use internet in my house.
A technician came out today and found no problems and they are now "monitoring" my connection for the next 24 hours. I'm hoping this is an easy fix that someone can pick up on because it is extremely frustrating and making me regret choosing TPG as an ISP, especially after being in contact with them for the last 48 hours and having been told there is essentially nothing we can do.
