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Internet does not work even though all the lights for Power, Optical and Unit-D1 are on

Level 2

Dear TPG,


I keep having error saying:


" Your newly installed broadband equipment is waiting to be automatically configured.

You do not need to do anything just now, but if this message stays for more than 30 minutes try rebooting the modem/router and waiting a few minutes. If this message continues to persist, you should contact the Helpdesk of your Internet service provider."


I have done all of the connection as instructed, and all of the Power, Optical and Unit-D1 lights are on and flashing green. It's been a few hours already.


Is it possible for me to get a call for technical support after 4pm please? 


Thank you,


Thanh Le


Hi @thanhttle2,


Welcome to TPG Community!


We have located the account using your community details.


We can see that your router is not connecting to our server and you may need to manually configure its settings.

This support link may help you configure the router :

1. Select the type of Router and Model. For TP Link C1200, please select the right Operating System as well.


2. Click View and you will be redirected to a PDF File.


3. Look for "Configuring Router". This will guide you in manually configuring the router settings by the use of your TPG username and account password.

If you'll encounter any issues, please PM us your best contact number so we can have one of our senior technical specialists contact you for assistance.


To send a PM, please refer to this link: How do I private message (PM) in the community