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NBN50 to NBN100 no speed change

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Level 1b

Hi

I have made a plan change from 50 to 100 but I am not seeing much change of speed (from 41mbp to 48 to 55 mbp). I have turned off/on both the NBN box & the TGP supplied router after reciving the completed email. I have also logged into the VR1600V & done an internal reboot.

 

http://tpg.speedtestcustom.com/result/17a899e0-48b4-11ea-b8a0-dfc684332171

 

Could you please check & see if the change over has actually happened or if I need to do something else on my end?

 

Paul Lee

 

 

2 REPLIES 2
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Moderator

Hi @plee,

 

Welcome to TPG Community!

 

We'd like to check what is causing the issue and help with the resolution. Please PM us your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

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Moderator

Hi @plee, thanks for providing the account details via PM.

 

The change of plan has been completed and we'd like to identify why you are only getting this speed.

 

We can see that your concern has been raised to our Technical Team and one of our technical specialists will contact you for further troubleshooting.

 

Let us know should you have a preferred contact number and time. Thank you.