Internet down since yesterday

[laingwickes2020]

Hi there, 
My internet has been down unexpectedly since the morning of the 27th of June. I've checked the server status and there seem to be no issues in my area, and ive also tried a hard reset of the wifi and nbn modems. Can someone help me get it back on?

Cheers

[Ahra_G]

Hi @laingwickes2020, 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

I've managed to locate your account and test shows that the line is active however there is no active internet session. 

I have since raised the issue to our Engineering Team for further investigation. Please ensure to leave your modem connected and turned on for remote testing purposes. 

Updates will be provided via phone call or SMS.

Regards,

Ahra_G