Internet down

[xinxunbn]

Hi TPG,

Can you please check the connection to the internet at our rental house. We have 2 modems at the house and both stopped providing internet. We have tried restarting them. I can provide all the info for the account used for the internet at that house.

[BasilDV · Accepted solution]

HI @xinxunbn

Before performing any troubleshooting, kindly check if the service is affected by an outage.

• How to Check for NBN Network Outage
• TPG service status

If not, please shoot me a PM with the TPG username or customer ID number.

BasilDV