Internet down

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Level 1a
DSL light is flashing green, no internet light.. have tried all trouble shooting options. Still won’t work.
1 REPLY 1
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Moderator

Welcome to the Community @mummamak

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttn/problems_connect_internet_nbn_fttn

 

In your case, our Engineers have raised the case with NBN Co and an NBN technician is booked to check your service. Further updates will be given by your assigned Engineer once available.

 

BasilDV