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No NBN connection. Upstream Flashing

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Level 1c
No internet for a few days have tried reset and leaving the modems off for a while but still the same result. I have check and there are no outages. NBN modem doesn't connect, the upstream light continues to flash.
Modem.
Power on
Dsl off
Internet off
2.4g on
5g on
Wps off
Phone off
Phone 2 off
Wan on
Lan1 on
NBN
Power on
Downstream on
Upstream flashing
Online off
4 REPLIES 4
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Moderator

Hi Anthony,

 

This sounds like an NBNCo issue and we will need to raise a ticket to them. Before we do that can you please confirm the the NBN NTD (network termination device) has got the coax cable tightly secured on both sides (the wall plate side and the NTD side).

 

Regards,

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Level 1c

Yes I checked the cables they are all tight.

Highlighted
Moderator

Thanks

 

We are lodging a ticket to NBNCo and we will update you shortly.  

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Moderator

We have arranged an NBNCo technician to come to your place tomorrow (Saturday) between 1pm-5pm. I can see you were told about it.  They should be able to fix the fault tomorrow.